Terms and Conditions

GROUP TOURS – BOOKING, PAYMENT, CHANGES AND CANCELLATIONS TERMS AND POLICIES – Different conditions apply to Group Tours. Please carefully read the terms before authorizing a Group Tour Booking.

1-Group Tours Booking
Coordinating group travel requires careful planning and in order to accommodate your needs and get the best price, we require a minimum of 6 months advance booking.

2-Group Tours Payment and Cancellation
1) Minimum 6 months prior to departure date: an initial non-refundable and non-transferable 40% deposit per person is required to confirm your reservation.
Your booking is not confirmed until this initial deposit is processed and you receive a confirmation from us.
2) 60 days following the Booking date: a second non-refundable and non-transferable 30% deposit per person is required.
3) 30 days prior to departure date: A final non-refundable and non-transferable payment of the 30% balance per person is required.
4) If full payment is not received by the applicable due date of 30 days prior to departure date, we will treat the Booking as cancelled and you forfeit the pre-paid deposits which will not be refunded. We are not liable for any incidental expenses or consequential losses that you incur as a result of the cancelled Booking.

3-Group Tours Changes
No changes are permitted once a Group Tour is booked and the initial deposit payment is received by us.

BAGGAGE
Please inform us in advance if you are planning to have extra or oversized baggage (i.e., sports equipment, infant seats or strollers, mobility devices, musical instruments etc.) Baggage allowance is 1 suitcase per passenger not to exceed 23 kilos (50 lbs) plus one hand luggage or backpack per person. If the vehicle you reserve does not have sufficient capacity, you may require a second or larger vehicle. For failure to inform us in advance of any extra or oversized baggage, the client may be liable for additional costs.

FORCE MAJEURE CLAUSE
We reserve the right to cancel or reroute tours and transfers up until the last minute due to exceptional and unforeseeable events such as acts of God, fire, breakdown in equipment, political unrest, strikes, riots, or any other cause beyond our control. If an event of Force Majeure occurs, we shall not be considered in breach of contract. We will attempt to reschedule, agree on another more accessible destination, or the client will receive a full refund. We are not liable for any additional expenses incurred by the client as a result of this cause.

LIABILITY
Exceptional Journey shall not be held liable for any loss, theft, damage or personal injury, or unforeseen expenses incurred by the client that occurs during a particular trip, tour or activity.

Exceptional Journey acts as agents for hotels, ferry companies, airlines and coach companies. We are not liable for the services provided by third-party suppliers and we cannot be held responsible for their acts or omissions. Any services provided by third-party suppliers are subject to their own terms and policies.

TRAVEL INSURANCE
We recommend that all travelers are adequately insured before traveling abroad. Clients are wholly responsible for arranging their own private travel insurance for the full duration of the trip.

LOST PROPERTY
Any baggage or small articles are entirely under the care of the passenger. We cannot be held responsible for property left behind in one of our vehicles. Any personal property found by our drivers is handed over to our management and may be collected from our Athens office.

VISA REQUIREMENTS
It is the client’s responsibility to ascertain which are the entry requirements to Greece. You can obtain information from the Hellenic Embassies or Consulates in your country.

RESTRICTIONS & CONDUCT
Please note that due to Greek laws and regulations, your Tour Driver is not licensed to accompany you inside the sites. Your Tour Driver will provide commentary and basic information only inside the vehicle and only when it is deemed safe to do so while driving. Please refrain from any distracting behavior as your safety during the tour is our top priority.

If you wish to have a personal licensed Tour Guide, you may hire one at extra cost. Please include your request on the booking form. Your Driver will drop you off as close to the sites as legally possible and in accordance to Traffic laws.
We reserve the right to refuse service at any time (including during transfer service) to any person we deem behaving inappropriately, is intoxicated by alcohol or illegal substances, excessively disturbs the chauffeur while driving in ways that could potentially present a safety risk. If this happens we will have no further obligations or liability to you.

Please help us maintain a fresh and clean vehicle. Smoking, eating or drinking are prohibited in the vehicles, only bottled water is allowed.

COMPLAINTS
We hope your travel arrangements run as smoothly as possible and that you will be completely satisfied with our services. If you have a complaint about any of the arrangements, you must bring it to the attention of our management immediately in order to attempt to rectify the situation on the spot. Complaints in writing should be submitted to our office within 21 days.